Francis Blum has been the general manager of the Hotel Ticonderoga for several years. He worked as a doorman while studying ethnobotany at the local city college, but accepted the management position when he was diagnosed with a rare allergy to the flora his thesis work focused upon. He resides at the hotel, remains constantly on-call and despite his intimidating appearance, is a reserved and practical presence. His loyalty, wit and tact are often lauded by the Baroness DuMonde and he is, for all intents and purposes, her right-hand man.